Effective Date: 01-02-2024

AppBridge AI (“Platform”, “we”, “our”, “us”) is a cloud-based Software-as-a-Service (SaaS) platform operated by Bridgeconnex Technologies Private Limited, a company registered in India.

We provide AI-powered automation, CRM integration, and WhatsApp Business API messaging solutions for businesses.

1. Company Information

Legal Name: Bridgeconnex Technologies Private Limited
Brand Name: AppBridge AI

Registered Office:
Unit No 441, Fourth Floor
Lodha Signet 1
Kolshet Road, Near Clariant
Sandoz Baug
Thane – 400607
Maharashtra, India

Email: sales@appbridgeai.com
Website: https://appbridgeai.com/

2. Nature of Our Service (SaaS Platform)

AppBridge AI is a subscription-based cloud software platform that enables businesses to:

• Automate customer communication
• Send transactional and promotional WhatsApp messages
• Integrate with CRM and business tools
• Manage customer engagement workflows

We do not own customer data — we act as a Data Processor on behalf of our business clients.

3. Information We Collect

A. From Business Clients:

• Name
• Email
• Phone number
• Company details
• Billing information

B. End-User Data Processed on Behalf of Clients:

• Phone numbers
• Names
• Message content
• Interaction logs

This data is processed strictly as per client instructions.

4. WhatsApp & Meta Integration

Our platform integrates with:

• Meta Platforms, Inc. (WhatsApp Business API)

All WhatsApp communications are governed by:

• Meta Business Terms
• WhatsApp Business Policy

Message data is encrypted as per WhatsApp security standards.

Users may opt out at any time by replying “STOP”.

5. Lawful Basis of Processing

We process data based on:

• Contractual obligations
• Legitimate business interests
• User consent (as obtained by our clients)
• Legal compliance requirements

6. Data Storage & Security

We implement:

• Secure cloud infrastructure
• Access control mechanisms
• Encryption protocols
• Regular security monitoring

Data is stored securely and retained only as long as necessary for service delivery or legal compliance.

7. Data Sharing

We may share data with:

• Cloud infrastructure providers
• Meta (WhatsApp Business API)
• Payment gateway providers
• Legal authorities (if required by law)

We do not sell personal data.

8. Client Responsibilities

Our business clients are responsible for:

• Obtaining proper user consent
• Complying with GDPR, IT Act (India), or applicable laws
• Ensuring lawful message content

9. User Rights

End users may contact the respective business they interact with for:

• Data access
• Data correction
• Data deletion

Platform-level requests may be sent to: [support email]

10. Updates

We may update this policy from time to time. Continued use of the platform indicates acceptance of updates.